PRACTICE POLICY

Treatment Bookings

All treatment bookings are made through our website. Treatments require a $50 deposit at booking via debit / credit card. The deposit will go towards the treatment on the day.

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If you decide to cancel the appointment, the deposit amount will be credited back to your card within 10 workings upon your request. This is conditional to that you have given us notice 24 hours or more of the appointment time. If rescheduling the deposit can be transferred to the next appointment or refunded at your request (conditional to that the 24 hours notice is adhered too).

 

Cancellation Policy

Please understand that when you cancel or reschedule on short notice, we miss the opportunity to fill that appointment time.

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The Skin Club Co, where possible, ask that you allow 24 hours or more to cancel or re schedule an appointment. We understand that sometimes things just happen. We hold the right to retain the deposit if the 24 hours isn’t met or you don’t show to the appointment.

 

Consultation Appointments

Consultation appointments are complimentary appointments for you and the nurse to discuss the best treatment options for you. These appointments are for 30 minutes, so plenty of time for you to ask any questions you may have, no treatment will be undertaken.

 

Refusal to Treat

The Skin Club Co holds the right to refuse any treatment where the nurse deems it unsafe or not indicated.

We do not treat anyone under the age of 18.

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Any questions or complaints, please contact us at elise@theskinclubco.co.nz